Frequently asked questions
When will I receive my order?
Orders are processed within 1 to 3 business days (Monday to Friday). Please note that processing does not occur on Saturdays, Sundays, or public holidays.
Once your order is processed, delivery takes 5 to 10 business days to arrive at your address.
What should I do if my order is delayed?
If your order has not arrived by the expected date, please contact us with your order number, and we will help resolve the issue.
Why is my tracking number not showing any information?
Tracking information becomes available once the package is handled by the carrier. However, there may be a slight delay in updating the tracking data. We recommend checking again after a few hours.
How can I exchange or return my order?
To return an item:
- Contact our customer service at contact@lynolux.com
- Provide your name, order number (found in the confirmation email), and the reason for your return.
We will then provide you with the return address and instructions to follow.
Are there any shipping costs?
Shipping is free for all orders within Australia.
What are the return costs?
Return costs are at your expense. They vary depending on the chosen carrier. Please check your carrier’s website for more details on fees.
How can I cancel or modify an order?
To cancel or modify an order, contact us as soon as possible at contact@lynolux.com.
Please note that after 24 hours, your order may already be shipped and cannot be modified.
I haven’t received my order confirmation email. What should I do?
This can happen. If you haven’t received your confirmation email, please contact us at contact@lynolux.com with your full name and email address. We will assist you promptly.
Contact:
Shop Name: Lynolux
Company Name: ALIES BELGA SHOPY LIMITED
Registration Number: 76834297.
Address: 59 King Yip St, Kwun Tong, 999077 Hong Kong
Phone : +61480008614
Email : contact@lynolux.com
Customer service hours : Monday to Friday: 8:00 am to 5:00 pm (GMT+10:00)
We do our best to reply to your e-mail within 1-2 days.